Terms and Conditions

Date Last Updated: May 25th 2023

astarequivalencyinternational.com is a site and service run by A Star Teachers Ltd. Please make sure you have read the Terms of Service for astarequivalencyinternational.com (“this website”, “We”, “A Star”, “Us”). For the purposes of these terms and conditions, “learners”, “candidates”, “you”, refer to those using the website or service.

1. Examinations

1.1 It is not possible to purchase examinations through this service. Please head to A Star Equivalency for examination services.


2. Courses

2.1 Courses that are purchased through this website are a standalone service. They contain access to online learning materials and weekly live webinars. They do not include any physical course products. Up on purchase, login details will be sent to you.

2.2 All paid courses involving access to software are non-refundable.

2.3 Any content within a course is owned by Us along with all rights relating to it.

2.4 We accept no liability for performances in exams or otherwise, for those who have used one of our courses.


3. Content and Copyright

3.1 Copyright © A* Star Teachers Ltd 2023. All rights reserved. All copy and other intellectual property rights in all text, images, sounds, software and other materials on this site are owned by A* Star Teachers Ltd and affiliated companies, or are included with permission of the relevant owner.

3.2 You are permitted to browse this site and to reproduce extracts by way of printing, downloading to a hard disk and by distribution to other people but in all cases, for non-commercial, informational and personal purposes only. No reproduction of any part of this site may be sold or distributed for commercial gain, nor shall it be modified or incorporated in any other work, publication or site. No other licence or right is granted.

3.3 All trademarks displayed on this site are either owned or used under licence by A* Star Teachers Ltd and affiliates.

3.4 The information on this site has been included in good faith but is for general informational purposes only. It should not be relied on for any specific purpose and no representation or warranty is given in regards to its accuracy, completeness or fitness for any particular purpose. Save to the extent that such limitation is not permitted under English Law neither by A* Star Teachers Ltd, any of its affiliates, nor employees shall be liable for any loss, damage or expense arising in contract, tort or otherwise out of any reliance on information contained in this site, access to or use of or inability to use this site or any site linked to it including, without limitation, any loss of profit, indirect, incidental or consequential loss.

3.5 Your information and activity on this site must not:

  • be false, inaccurate or misleading
  • be in breach of any applicable laws, regulations, licences, or third party rights
  • Interfere in any way with the proper working of this site, and in particular you must not circumvent security, tamper with, hack into or disrupt the operation of the site or surreptitiously intercept, access without authority or expropriate any system, date or personal information as defined in GDPR 2018.

3.6 You agree to fully reimburse A* Star Teachers Ltd in respect of all losses, costs, actions, claims, and liabilities incurred by A* Star Teachers Ltd or its affiliates as a result of any breach or non-observance by you of these terms or any data submitted by you to us. A* Star Teachers Ltd will make all reasonable attempts to exclude viruses (and similar destructive devices) from the site but cannot guarantee the exclusion of viruses (and similar destructive devices), and you should take appropriate steps in respect of this risk.

3.7 At various points throughout the site, you may be offered automatic links to other internet sites relevant to a particular aspect of this site. This does not indicate that A* Star Teachers Ltd or its affiliates are necessarily associated with any of these other sites or their owners. While it is the intention of A* Star Teachers Ltd and affiliates that you should find these other sites of interest, neither A* Star Teachers Ltd nor affiliates nor their employees shall have any responsibility or liability of any nature for these other sites or information contained in them.

These terms shall be governed by and construed in accordance with English Law and each party to these terms submits to the exclusive jurisdiction of the English Courts.


4. Complaints Procedure

This procedure is intended for complaints being raised against A Star Equivalency International and its staff.

For the purpose of this procedure, the term “Candidate” includes existing and new registering candidates to the A Star Equivalency International, the general public and people working on behalf of A Star Equivalency.


4.1. Complaints must be received in writing by letter and should reinforce any complaint that is made over email. Our staff will not tolerate threatening or abusive behaviour in any circumstances.

4.2. The complaint should then be forwarded to the following address:

A Star Equivalency International

Evans Business Centre,

Hartwith Way,



4.3. As a minimum, the complaint must contain the following information:

  • Date and time of the complaint
  • Nature of the complaint (including the details of who you are e.g. a customer, potential customer, visitor etc.)
  • Your full name and address

4.4. All complaints will be acknowledged within 20 working days and a full response to the complaint will be made within 25 working days where appropriate.

4.5. If the response to the complaint is not considered to be acceptable then the documentation should be re-submitted explaining why it is unacceptable to the contact details above (marked with “For the attention of Senior Management – Re-submitted Complaint”).

The re-submitted complaint will also be acknowledged within 20 working days with a target of 14 days for a full response.

Our Complaint Procedure does not affect your statutory rights.